2 minute read

Filter Posts:

Top Reasons for Cart Abandonment, #7: Lack of Trust in Seller

If you’ve ever joined hands with someone and tried to keep steps to a song than you know exactly what “It takes two to tango” means. Not only do you have to be confident in taking the next step, but also you need to trust that your partner will do …

Reducing FrictionTip Central

By: Joshua Bolt
Read More
2 minute read

Benefits of Retainer Agreements

A retainer agreement is an arrangement where the client agrees to pay in advance for a specific amount of hours to be allocated to a project. There are many benefits of retainer agreements, and below we’ve outlined some of the specifics when working with us in this capacity. Clear Communication …

Tip Central

By: Joshua Bolt
Read More
1 minute read

Top Reasons for Cart Abandonment, #6: “When will I receive my item?”

Amazon.com sellers know that their seller rating depends on how well they communicate the shipment of their products. Their seller score can quickly drop if they fail to add tracking information to their sales. We encourage all shop owners to have a system in place to keep your customers well …

Ecommerce InspirationReducing FrictionServing Your CustomersTip Central

By: Joshua Bolt
Read More
2 minute read

Top Reasons for Cart Abandonment #4: Unpredictable Shipping Costs

For online retailers, shipping costs are one of the biggest pain points, often determining your competitiveness in and of itself. For online shoppers, shipping costs are often the most significant comparison point when deciding from whom and where to purchase a particular item.  Let’s talk about socks. If you are …

Reducing FrictionServing Your CustomersTip Central

By: Joshua Bolt
Read More
2 minute read

Top Reasons for Cart Abandonment #2: Difficulty With Promo Codes

Last week, we talked about required registration as part of our new series exploring eCommerce cart abandonment. This week, we’re looking at where to apply promo codes. Studies show that if you make customers wait too long to use their code during checkout, they’ll simply leave. The promo code field should be …

Reducing FrictionServing Your CustomersTip Central

By: Joshua Bolt
Read More
2 minute read

The Base of Our Camp

We’ve lightly touched on the tools we use here at Command C, but I’d like to go further in depth about Basecamp, our project-management system. This online resource was developed and launched in 2004 by 37signals, a privately held web application company based in Chicago. Because communicating with our clients …

Tip Central

By: Joshua Bolt
Read More
3 minute read

To Social Button or Not to Social Button

Most savvy website owners were quick to adopt social sharing when the ‘Web 2.0’ and its ensuing horde of social media services crowded the digital horizon roughly a decade ago. That’s a good thing; the way we have embraced content sharing has made the web what it is today. The …

Tip Central

By: Dan Redding
Read More
2 minute read

Communication is Key to Successful Web Design

We all love getting to the final result. But when working with a website development and design company, how do you get impressive final results that shine? Command C Founder, Sara Bacon, tells us it’s all about using effective communication, “We focus so heavily on communication because we’ve found it …

Tip Central

By: Joshua Bolt
Read More