Yo, Your Website Is Slow. And, here’s what you can do about it.

by Joshua Bolt on 0 Comments

People are spending less time on your site. According to BizReport, “Between 2008 and 2012, the average amount of time spent per website online decreased by 27 seconds from 3 minutes and 16 seconds to 2 minutes and 49 seconds.” Imagine what it is in 2014. The next question that naturally follows is what are they doing on your site for those 2-3 minutes? Are they shopping or are they waiting for it to load and load and load and … If you … Read Full Article >

Top Reasons for Cart Abandonment, #7: Lack of Trust in Seller

by Joshua Bolt on 0 Comments

If you’ve ever joined hands with someone and tried to keep steps to a song than you know exactly what “It takes two to tango” means. Not only do you have to be confident in taking the next step, but also you need to trust that your partner will do the same in stride. The same idea translates into the buyer and seller relationship at checkout. As a seller, it is critical to confidently lead your seller to take his or her … Read Full Article >

Benefits of Retainer Agreements

by Joshua Bolt on 0 Comments

A retainer agreement is an arrangement where the client agrees to pay in advance for a specific amount of hours to be allocated to a project. There are many benefits of retainer agreements, and below we’ve outlined some of the specifics when working with us in this capacity. Clear Communication First and foremost, we believe communication is key to any successful project. To guarantee streamlined support, each retainer client has a dedicated project manager committed to the project. The project … Read Full Article >

Top Reasons for Cart Abandonment, #6: “When will I receive my item?”

by Joshua Bolt on 0 Comments

Amazon.com sellers know that their seller rating depends on how well they communicate the shipment of their products. Their seller score can quickly drop if they fail to add tracking information to their sales. We encourage all shop owners to have a system in place to keep your customers well informed and, well; you’ll keep your customers. Be sure to indicate to your buyer the estimated time of product arrival as soon as you possibly can. Each one of us … Read Full Article >

Top Reasons for Cart Abandonment #5: Not Utilizing a Perpetual Cart

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Losing people at checkout is one issue that we’ve discussed, but losing people before they get to the “register” is a huge hazard in the online marketplace. Unlike in your favorite grocery store, online shoppers are more likely to fill their cart and never checkout. This tip will help you close the deal. For many of us, spotting the finish line is truly motivating. If you are a runner than you know exactly what I mean. Both monitoring how you … Read Full Article >

Top Reasons for Cart Abandonment #4: Unpredictable Shipping Costs

by Joshua Bolt on 0 Comments

The checkout process is a system that needs to be perfected in order keep customers on board during payment. Shipping plays a huge role in this too, so we’re going more into detail to better inform you of the problems and solutions of some frustrating cart abandonment situations. Socks. Socks are something we hardly purchase for ourselves but when it comes time to buy them you want the process over quickly and easily. I recently wanted to purchase a pair … Read Full Article >

Top Reasons for Cart Abandonment #3: Not Enough Payment Options

by Joshua Bolt on 0 Comments

As we continue our journey seeking to remedy the common cold of cart abandonment, we are reminded that customers love customization – even at the checkout. One of the largest speed bumps at checkout can be not accepting the form of payment that they bring to checkout. Put yourself in the shoes of your guest. The trends have been surveyed and the inventory has been assessed. “Finally, I’ve found just what I’m looking for!” You say as you add those … Read Full Article >

Top Reasons for Cart Abandonment #2: Difficulty With Promo Codes

by Joshua Bolt on 0 Comments
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Last week, we talked about required registration as part of our new series exploring eCommerce cart abandonment. This week, we’re looking at where to apply promo codes. Studies show that if you make customers wait too long to use their code during checkout, they’ll simply leave. That field should be easy to find on the first step of payment checkout, otherwise customers are more inclined to exit the process. Leffot, one of our latest Magento eCommerce sites, allows you to input … Read Full Article >

Top Reasons for Cart Abandonment #1: Required Registration

by Joshua Bolt on 0 Comments

Cart abandonment is one of the greatest barriers to success that an eCommerce shop can face. Over the next several weeks, we are going to be releasing a series of discussions and tips that confront this issue head-on. There are three core reasons for cart abandonment: difficulty during the checkout process, shipping surprises and lack of trust. Hang with us as we dissect each and talk about what you can do to avoid cart abandonment. Today we’re going to be … Read Full Article >